Privacy Policy

Maple Prize Room Inc. (“we,” “us,” “our”) is committed to protecting the privacy, accuracy and confidentiality of your personally identifiable information (“Personal Information”). As a licensed provider of online lottery services in Canada, we understand the importance of handling Personal Information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws.

This Privacy Policy explains what types of Personal Information we collect, how and why we use it, and the measures we take to keep your data secure when you use our website or services.

1. Accountability

Maple Prize Room Inc. is responsible for the Personal Information in its custody and control. We have appointed a Privacy Officer who oversees our privacy program and our compliance with this Policy and applicable legislation. All employees, contractors and authorized service providers acting on our behalf are required to follow this Policy and our internal privacy procedures.

2. Information We Collect

To operate a secure, regulated lottery platform and meet Canadian gaming requirements, we must collect certain information from you. This may include, but is not limited to, the categories set out below.

2.1 Identity and Contact Information

• Your full legal name.
• Residential mailing address within Canada.
• Date of birth (to confirm that you are at least 19 years of age).
• Email address and phone number so we can contact you about your account and winnings.
• Details from government-issued identification (for example, Driver’s License or Passport) used to verify your identity and eligibility.

2.2 Financial Information

• Payment card details (such as card number, expiry date and security code) when you make purchases.
• Banking information where necessary to transfer prize payments directly to you.
• A record of your transaction history, including ticket purchases, deposits, withdrawals and prize claims.

2.3 Technical and Usage Data

• IP address and approximate location data used to confirm that you are within authorized Canadian jurisdictions at the time of play.
• Login information, browser type, time zone setting, device information and operating system.
• Information about how you use our site, including pages visited, clicks, and session duration on mapleprizeroom.com.

3. How We Use Your Information

We use the Personal Information we collect for the following main purposes:

• Age and Identity Verification: To confirm that you are 19 years of age or older and a resident of Canada, as required by Canadian gaming and anti-money laundering laws.
• Providing Lottery Services: To create and manage your player account, process ticket purchases, record entries and manage prize payouts.
• Communication: To send you confirmations, draw results, prize notifications, security alerts, and updates about important changes to our services or this Policy.
• Responsible Play and Risk Management: To monitor activity for responsible gambling purposes, detect suspicious behaviour, and apply self-exclusion or spending limits where requested or required.
• Legal and Regulatory Compliance: To meet our obligations under applicable laws, including reporting to gaming regulators and complying with anti-money laundering (AML) and counter-terrorist financing rules.

4. Consent

By registering for an account or using the Maple Prize Room website, you consent to the collection, use and disclosure of your Personal Information as described in this Privacy Policy. In some cases, we may ask for your express consent for specific uses (for example, optional marketing communications).

You may withdraw your consent at any time, subject to legal, regulatory or contractual restrictions and reasonable notice. If you choose not to provide certain information, or withdraw consent, we may not be able to offer you some or all of our lottery services.

5. Disclosure of Information

We do not sell, rent or trade your Personal Information to third parties. We may disclose your information only in limited situations, including:

• Service Providers: To carefully selected third-party companies that support our operations (such as payment processors, identity verification providers, IT and security services), strictly for the purpose of providing services to us and to you. These parties are bound by confidentiality and data protection obligations.
• Regulators and Lottery Corporations: To provincial lottery corporations and gaming authorities, when necessary to comply with licensing conditions, audits or regulatory reporting.
• Legal and Security Requirements: When required by law, court order, subpoena or government request, or when we believe disclosure is necessary to protect our rights, the security of our systems, or the safety of others.
• Prize Publicity: For major prize winners, applicable rules may require that we publish limited information such as your name, city of residence and prize amount, in accordance with regulatory guidance.

6. Data Security

We use a combination of physical, administrative and technical safeguards to help protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration or destruction.

Our website uses Secure Socket Layer (SSL) or equivalent encryption technology for data transmitted between your browser and our servers. Payment and financial information is handled in compliance with applicable PCI-DSS requirements. Access to your Personal Information is limited to personnel who need it to perform their job duties and who are trained in privacy and security practices.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to support the functionality of our website and improve your user experience. Cookies are small text files that are stored on your device when you visit a website.

• Essential Cookies: Required for the core features of the site, such as keeping you logged in, maintaining your session and enabling secure navigation.
• Analytics Cookies: Used to collect aggregated statistics about how visitors use our site, helping us optimize content and improve performance.

You can manage cookies through your browser settings or via our on-site Cookie Settings panel, though disabling certain cookies may affect how the site functions.

8. Retention of Information

We keep your Personal Information only for as long as necessary to achieve the purposes outlined in this Policy, or as required by law and regulatory rules. Retention periods may vary depending on the nature of the information and our obligations.

For example, transaction and account records are typically retained for at least seven (7) years to meet audit, tax and regulatory requirements, after which they are securely deleted or anonymized.

9. Accessing and Correcting Your Information

You have the right to request access to the Personal Information we hold about you, subject to certain legal limitations. You can also ask us to correct or update information that is inaccurate or incomplete.

To exercise these rights, please contact our Privacy Officer using the contact details below. We may need to verify your identity before responding to your request.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the features of our services. When we make significant changes, we will revise the “Last Updated” date at the top of this page and, where appropriate, provide additional notice.

We encourage you to review this Policy regularly so that you remain informed about how we protect your Personal Information.

11. Contact Us

If you have questions, concerns or complaints about this Privacy Policy or how we handle your Personal Information, please contact our Privacy Officer:

Maple Prize Room Privacy Officer
123 Lottery Way, Suite 400
Toronto, Ontario, M5V 2T6
Canada

Email: [email protected]